Lucky day Privacy Policy

1. What Information Is Collected

Lucky day collects your name, mobile number, and date of birth when you register an account. Mobile wallet numbers and transaction details are recorded for payment processing. Your browsing activity on the platform, device type, and IP address may also be collected automatically. This information is used solely for the purpose of improving services and ensuring security. We never request unnecessary personal data and always strive to keep the amount of data collected to a minimum.

2. How Your Information Is Used

Collected data is primarily used for account management, transaction verification, and providing customer support. Data may be used to personalize your gaming experience and inform you about relevant offers. Transaction data is analyzed to prevent fraud and maintain platform security. It may be necessary to disclose information to regulatory authorities in order to comply with applicable laws in Bangladesh. Your data is never sold or rented to third parties — that is our commitment.

3. Cookies & Tracking Technologies

Lucky day uses cookies on its website and app to enhance your experience. Cookies are used to maintain login sessions, remember preferences, and monitor site functionality. You can disable cookies from your browser settings if you wish, though some features may become limited as a result. We only use functional and analytical cookies; third-party advertising cookies are not present on our platform. Any changes to the cookie policy will be updated on this page in a timely manner.

4. Data Protection & Storage

Your personal data is stored securely on encrypted servers. We follow industry-standard security practices to prevent unauthorized access. Even after an account is closed, certain data may need to be retained for a specified period due to legal obligations. Data is securely deleted once the required retention period has ended. In the event of a data breach, we will promptly notify affected users and take corrective action.

5. Sharing Information with Third Parties

Limited information may be shared with authorized mobile banking partners for payment processing. These partners also operate under confidentiality agreements and are obligated to ensure data protection. We do not disclose personal information to any third party without a lawful order from law enforcement authorities. Your data is never sent to social media or advertising platforms. All of our partners are committed to complying with Bangladesh's data protection laws.

6. Your Rights

You can view, correct, or request deletion of your stored data at any time. Data correction requests submitted to our support team are generally processed within 7 business days. If you believe your privacy has been violated, please contact us directly. If you wish to opt out of marketing communications, you have the option to do so at any time. Protecting user rights is one of our highest priorities.

7. Policy Changes

This privacy policy may be updated from time to time, and the date of any changes will always be noted at the top of the page. For significant changes, you will be notified via your registered mobile number or through app notifications. Continued use of the platform after any changes constitutes acceptance of the updated policy. We always manage our policies with full transparency so you stay informed at all times. For any questions, please visit our FAQ page.